WORK
EXPERIENCE:
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Project
Manager
                March 2019- to present
                Sutherland Global Services
                Account: Windstream Enterprise
(US Account)
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Job Description for Project
Manager
Handles
inbound/Outbound Calls
Resolves order
issues
Communicate
updates to Customer via
Organize
and facilitate conference meetings with the client
Coordinate
request to different departments and teams
Analyze
orders to identify the root cause of the issue
Order
implementation
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Technical
Support Representative
                                     March
13,2017 -May 30, 2017
                                      Sykes Philippines.
    Â
                                Account: Google Android
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Job Description for
Technical Support Representative
Handles
inbound/Outbound Calls
Resolves
Technical Issues
Troubleshooting
over the phone
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Customer
Service Representative- Tata
January 14. 2015-August 30,2016
Tata Consultancy Services
Account: Australian Gas and Lights Customer
Care Specialist
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Job
Description for Customer Care LOB
Handles
inbound/outbound calls.
Resolves
customer billing and service issues.
Troubleshoots
electrical and gas issues of customers.
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Job
Description for Collections LOB
Collect
payments for overdue bills.
Negotiate
to customers to pay their bills.
Resolves
all kind of payment issues like missing payments and refunds.
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Customer
Service Representative-Teleperformance
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  May 30. 2011 to January 7. 2015
                                     Teleperformance
                                     Account: AT&T American Postpaid Customer
Care Specialist
                                           2nd Floor North Parking
Building Mall of Asia, Pasay City, Philippines
Job description:
   Â
Handles inbound/outbound calls.
Responds to customer calls using
product knowledge.
Resolves customer questions and
issues.
Works to build customer confidence in
the brand.
When applicable, promotes
opportunities for additional products and services.
Provides technical assistance to
customers for mobile phones
Investigates possible fraud issue on customer’s
account.
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Product
Ready Trainer/Subject Matter Experts
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  February 10, 2014 – January 7, 2015
                                     Teleperformance
                                     Account: AT&T Postpaid Customer Care
                                           2nd
Floor North Parking Building Mall of Asia, Pasay City, Philippines
Job description:
   Â
Conducts tools certification for newly
hired agents.
Supports newly hired agents on their
calls during pre-nesting phase.
Takes over escalation calls when
needed.
Conducts huddles and discussions on the
class.
I have 7 years of total experienced on a English working environment
I have 2 years experienced of project management on a US based company
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