Project Manager

Age:

29

Gender:

Male

Location:

Makati, Metro Manila

Tests Taken:

None

Last Active:

2022-04-20

Member Since:

2021-06-21

WORK
EXPERIENCE:
 
Project
Manager
                 March 2019- to present
                 Sutherland Global Services
                 Account: Windstream Enterprise
(US Account)
 
Job Description for Project
Manager
Handles
inbound/Outbound Calls
Resolves order
issues
Communicate
updates to Customer via email
Organize
and facilitate conference meetings with the client
Coordinate
request to different departments and teams
Analyze
orders to identify the root cause of the issue
Order
implementation
 
Technical
Support Representative
                                      March
13,2017 -May 30, 2017
                                       Sykes Philippines.
     
                                Account: Google Android
 
Job Description for
Technical Support Representative
Handles
inbound/Outbound Calls
Resolves
Technical Issues
Troubleshooting
over the phone
 
Customer
Service Representative- Tata
January 14. 2015-August 30,2016
Tata Consultancy Services
Account: Australian Gas and Lights Customer
Care Specialist
 
Job
Description for Customer Care LOB
Handles
inbound/outbound calls.
Resolves
customer billing and service issues.
Troubleshoots
electrical and gas issues of customers.
 
Job
Description for Collections LOB
Collect
payments for overdue bills.
Negotiate
to customers to pay their bills.
Resolves
all kind of payment issues like missing payments and refunds.
 
 
Customer
Service Representative-Teleperformance
 
   May 30. 2011 to January 7. 2015
                                       Teleperformance
                                       Account: AT&T American Postpaid Customer
Care Specialist
                                            2nd Floor North Parking
Building Mall of Asia, Pasay City, Philippines
Job description:
    
Handles inbound/outbound calls.
Responds to customer calls using
product knowledge.
Resolves customer questions and
issues.
Works to build customer confidence in
the brand.
When applicable, promotes
opportunities for additional products and services.
Provides technical assistance to
customers for mobile phones
Investigates possible fraud issue on customer’s
account.
 
Product
Ready Trainer/Subject Matter Experts
 
   February 10, 2014 – January 7, 2015
                                       Teleperformance
                                       Account: AT&T Postpaid Customer Care
                                            2nd
Floor North Parking Building Mall of Asia, Pasay City, Philippines
Job description:
     
Conducts tools certification for newly
hired agents.
Supports newly hired agents on their
calls during pre-nesting phase.
Takes over escalation calls when
needed.
Conducts huddles and discussions on the
class.

TOP SKILLS

• Appointment Setter

• Email Management

• Project Coordinator

• Travel Planning

• Speaking

• Tutoring Teaching

• Customer Support

• Email Support

• Phone Support

• Other Project Management

• Writing Project Management

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Office & Admin (Virtual Assistant)

SKILL RATING

• Appointment Setter

• Email Management

• Event Planner

• Excel

• Personal Assistant

• Project Coordinator

• Recruitment Assistant

• Research

• Travel Planning

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English

EXPERIENCE

I have 7 years of total experienced on a English working environment

SKILL RATING

• Speaking

• Tutoring Teaching

• Writing

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Writing

SKILL RATING

• Blogging

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Customer Service & Admin Support

SKILL RATING

• Community Forum Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

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Project Management

EXPERIENCE

I have 2 years experienced of project management on a US based company

SKILL RATING

• Marketing Project Management

• Other Project Management

• Writing Project Management