Project Manager

Profile Description

WORK EXPERIENCE:

Freelance Academy: Certificate of Completion for completing the 15 hour E-Commerce course which includes Amazon FBA/FBM, Helium10/ Jungle scout Product Research, Online Arbitrage, Amazon Seller Central Navigation, Shopify Account Set up and Drop shipping, Product Sourcing on Alibaba and eBay product listing. 

*Project Manager*
March 2019 to June 2022
Sutherland Global Services
Account: Windstream Enterprise (US Account)
 
Job Description for Project Manager:
-Handles inbound/Outbound Calls
-Resolves order issues
-Communicate updates to Customer via email
-Organize and facilitate conference meetings with the client
-Coordinate request to different departments and teams
-Analyze orders to identify the root cause of the issue
-Order implementation
-
Software Implementation and Configuration ex. Office suite
software- a business application cloud video conferencing, online meetings
and mobile collaboration wrapper above Zoom. VOIP-Voice over internet
protocol a software use for phone system, DID’s, electronic Fax (eFax),
alarm lines, DVL Digital Voice Line for businesses, Mac Authentication for
Avaya Phones this the process of changing from IP address to MAC auth. I
also worked with a field technician to configure these software and
technology for the client.

 
*Technical Support Representative
 March13,2017 -May 30, 2017
 Sykes Philippines.
 Account: Google Android
 
Job Description for Technical Support Representative:
-Handles inbound/Outbound Calls
-Resolves Technical Issues
-Troubleshooting over the phone
 
*Customer Service Representative
January 14. 2015-August 30,2016
Tata Consultancy Services
Account: Australian Gas and Lights
Customer Care Specialist
 
Job Description for Customer Care LOB:
-Handles inbound/outbound calls.
-Resolves customer billing and service issues.
-Troubleshoots electrical and gas issues of customers.
 
Job Description for Collections LOB:
-Collect payments for overdue bills.
-Negotiate to customers to pay their bills.
-Resolves all kind of payment issues like missing payments and refunds.
 
 
*Customer Service Representative-Teleperformance
May 30. 2011 to January 7. 2015
Teleperformance
Account: AT&T American Postpaid Customer Care Specialist 

Job description:
-Handles inbound/outbound calls.
-Responds to customer calls using product knowledge.
-Resolves customer questions and issues.
 -Works to build customer confidence in the brand.
-When applicable, promotes opportunities for additional products and services.
-Provides technical assistance to customers for mobile phones.
-Investigates possible fraud issue on customer’s account.
  
Product
Ready Trainer/Subject Matter Experts
   February 10, 2014 – January 7, 2015
                                       Teleperformance
                                       Account: AT&T Postpaid Customer Care
                                            2nd
Floor North Parking Building Mall of Asia, Pasay City, Philippines

*Job description: 
-Conducts tools certification for newly hired agents.
-Supports newly hired agents on their calls during pre-nesting phase.
-Takes over escalation calls when needed.
-Conducts huddles and discussions on the class.

Top Skills

Other Skills