Amazon Brand Strategist / Account Manager / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

July 29th, 2023 (265 days ago)

Member Since

June 20th, 2021

Profile Description

An e-Commerce brand specialist and account manager for multi-million dollar global brands via different platforms (Amazon, Shopify, Woocommerce and other 3PL system).
A leader, a trainer and team player with over a decade of publishing and customer service experience (scholarly journals from global publishers) encompassing end to end cycle of journal content management, including high quality front line direct communication with authors, editors and other stakeholders via email, inbound/outbound phone calls and conference calls. A customer service lead for Author Services team focusing on author inquiries, Open Access ordering/processing and licence signing questions (Copyright and Creative commons) via the service cloud email and chat queuing platform (Salesforce). The related training to these roles were completed on the global publisher's offices in Singapore and Oxford in the United Kingdom, respectively.
An educator who wants to learn more, continuously upgrading myself, a trainer who wishes to train and hone future better leaders. A legacy to live with and leave behind.
I coach, I mentor, I lead and I train... my knowledge can be limited but my learning from my learners is infinite. My philosophy is "Everyone can learn and learners do ask questions (can be stupid or silly), that's how I was and I learned."