Results-oriented, well driven, dedicated and professional with over seven years of customer service experience. Possess excellent problem solving, customer relationships, management, and interpersonal skills.
Exemplify capability to develop and implement plans that improve products and business to drive business growth. Leverage strong work ethic to function effectively under time pressure with the ability to adjust and learn new skills and industries quickly and efficiently.
Computer literate; proficient with Microsoft Office, assists customers through a phone call,
Below are my experiences:
CONCENTRIX (July 2015 - May 2016)
Customer Service Representative for an Airline Account
- Answer phone calls professionally to address customer's concerns related to booking a flight, making any changes, and flight cancellation.
- Also, help the customer with any billing and refund inquiries
- Assist with general concerns such as website navigation, product add ons and checking in.
SYKES INC. (June 2016 - April 2017)
Customer Service Representative for a Telecommunications Account
- Provides assistance with the customer to recharge a prepaid mobile service, autopayments, changing plans, updating payment details and information on the system.
- conducts basic troubleshooting for any network connection related issues
WEDOMORE INC. (June 2017 to December 2017)
Customer Service Support for a Forex Trading Account
- Assist customer with logging in, navigating the platform, and basic inquiries related to Forex trading
- Answer customer inquiries mainly through chat and minimally over the phone and
- Responsible to guide the customer on deposits and withdrawal along with submitting required documents to validate and verify their trading profile
24/7 CUSTOMER PHILIPPINES INC. (January 2018 - June 2021)
Universal Messaging Expert for a Telecommunications Provider (Mobile and Fixed Internet)
- Help customers with billing-related concerns, payments/payment plans, and updating personal details.
- Assist with product information, changes of plan, contract details, and add ons
- Provides excellent customer services and ensure customer satisfaction
- Guide customer in placing orders and order tracking
- Conducts basic troubleshooting for mobile and internet connection issues
- Build positive working relationships with customers for repeat business
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