Customer Service/Data Research/Data Entry

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

August 29th, 2023 (33 days ago)

Member Since

June 1st, 2021

Profile Description

8 years of experience in Customer Service in Email, Chat, Social Media Management. Virtual Assistant doing admin task, product research, data entry, welcome call, appointment setting.

CAREER HIGHLIGHTS:
- Next Level Support / Subject Matter Expert (Concentrix)
- Top Agent QA & TPH (Browze)
- Top Social Media Moderator (NHA)
- Top Agent for Customer Service - 2019 (Concentrix, AT&T/DirecTV)
- ACE Awardee - 2017 (Afni, Sprint)
- CSAT Rockstar for 2007 (ACS, U.S. Airways, Verizon)

SKILLS & EXPERTISE:
- Leadership experience
- Outstanding Customer Service
- Social Media Management
- Excellent Communication Skills
- Project Management
- Problem-solving / Decision Making
- Time management
- Administrative Task
- Product Research
- Typing Skills (60 WPM)

TOOLS/SOFTWARE FAMILIARIZATION:
- Zendesk, Gorgias, HubSpot, Facebook Business Manager, Touch Portal,
- Shopify, Magento, I-Care, Sabre, NowCerts, DYL, Zoiper
- Slack, Microsoft Teams, Google Hangouts, Google Meet, Skype, Zoom
- MS Excel, MS Word, MS Powerpoint, Google Sheet, Google Docs, Google Form
- Confluence, Notion, Time Doctor, Workday, Salarium