Virtual assistant

Using Zendesk's ticketing system, I efficiently managed customer inquiries and support requests. I monitored incoming tickets, prioritized them based on urgency and impact, and ensured timely resolutions. I effectively used Zendesk's integrations to monitor and respond to customer messages across multiple platforms from a centralized interface. My experience with Zendesk has equipped me with the skills to deliver exceptional customer support. Through ticket management, multichannel support, knowledge base management, automation, reporting, and team collaboration, I have utilized Zendesk's robust features to provide efficient and personalized customer experiences. I am confident in my ability to leverage Zendesk effectively to enhance customer satisfaction and contribute to the success of any customer support team.

My experience in Magento spans across various aspects of e-commerce development, including store setup, theme customization, extension development, and performance optimization. I have worked with Magento 2. x version.

I have successfully completed a variety of design projects across multiple industries. I am proficient in using Adobe Creative Suite (Photoshop, Illustrator, and InDesign) as well as other design software. My expertise covers various aspects of graphic design, including branding, print design, digital marketing materials, and web design.