Virtual Assistant | Customer Service

Experienced in providing high-quality chat and email support with a strong focus on fast response times, problem-solving, and customer satisfaction. Skilled in multitasking, written communication, and using CRM tools to manage interactions efficiently. Adept at analyzing performance metrics to optimize support processes and enhance customer experience.

In my most recent role with Drop Ship Lifestyle, I provided customer support via chat during webinars, ensuring response times remained under one minute. This role honed my fast typing skills, multitasking abilities, and written communication expertise, enabling me to deliver prompt, accurate, and high-quality assistance to customers.

Fluent in English, with excellent verbal and written communication skills. Able to effectively communicate and understand customer needs, providing clear and concise information.

Skilled in email communication and providing assistance to customers via email. Able to write clear, professional, and comprehensive responses, addressing customer inquiries, troubleshooting problems, and providing detailed instructions or solutions.

Proficient in handling customer inquiries, complaints, and requests over the phone. Able to communicate professionally, listen actively, and resolve issues promptly while maintaining a friendly and helpful demeanor.

I have over seven years of experience in customer service, performance analysis, and coaching within a BPO partnered with eBay. In my role as a Customer Service Representative, I provided exceptional support to customers via phone, chat, and email, ensuring prompt and effective issue resolution. As a Performance Analyst, I monitored key metrics, identified trends, and implemented strategies to enhance team efficiency and customer satisfaction. Additionally, as a Coach, I mentored and trained team members, helping them improve their skills and achieve performance targets. My diverse experience has equipped me with strong problem-solving abilities, analytical skills, and a customer-centric approach.

Accurate and efficient data entry skills with a keen eye for detail. Able to input and manage data accurately, ensuring data integrity and maintaining confidentiality.