Current Employment Status:
Hired Part Time on Jul 24, 2021

d4c0d8fb81d 0290

Virtual Assistant/Customer Service Representative

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $546 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
Office Administration
AVAILABILITY
30 hrs/wk
( $4.21 USD/hr )
EXPERIENCE OVERVIEW
Ten years Customer/Technical Support experience in a BPO setting (calls, chats, emails). Quality Analyst in BPO industry. Worked as an Admin assistant in an office setting
BASIC INFORMATION
Age:
36
Gender:
Female
Location:
Liloan, Cebu
Tests Taken:
IQ
Score:  125

DISC
Dominance:11
Influence:20
Steadiness:31
Compliance:38

English
 C2(Advanced/Mastery)
Last Active:
August 6th, 2022 (13 days ago)
Member Since:
May 23rd, 2021
SKILL SUMMARY

I have ten years of Customer Service/Technical Support experience in a BPO setting. I experienced working as a Customer Service in a US-based travel account. I processed flight and hotel bookings, changes, cancellations, and provided customer service as well. For both Customer and Technical support, I had worked in a US-based phone/service provider account. I handled calls, emails, and chats. I provided support by answering inquiries, complaints, concerns, a few sales, network, and phone troubleshooting. I also became a Quality Assurance Analyst who listened to and evaluated agents' calls, audited live chats, chat transcripts, and email responses. I am experienced at doing Root Cause Analysis and formulating corrective action programs. I am a graduate of Office Administration and worked as an Administrative Support in an office setting for almost two years.

I had training in Appointment Setting, Email and Social Media Management, Facebook Ads, Data Entry, Graphic Design, Shopify, and Chatbot tutorial. I am comfortable in communicating using the English language. I am a quick learner, organized, resourceful, and have a "can-do" attitude.

WORKER SKILLS
TOP SKILLS
  • Excel
  • Quality Assurance
  • Speaking
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research

English
SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I have a 10-year BPO/Call Center Experience.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »