EXECUTIVE VIRTUAL ASSISTANT
-Deliver high-quality customer service via
-Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
-Utilize problem solving skills to resolve customer issues and enhancing service levels.
-Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
-Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
-Maintain a detailed delivery calendar to coordinate schedules and appointments.
-Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
E-COMMERCE & REAL ESTATE BOOK KEEPER
-Prepare accounting records by compiling and analyzing account information
-Reconcile company's financial records to help ensure accuracy of financial statements
-Prepare tax returns for businesses and individuals
-Post financial transactions to accounts and prepare financial statements
-Study financial trends to determine future business needs
GRAPHIC ARTIST/ SOCIAL MEDIA MANAGEMENT
-Using social media marketing tools to create and maintain the company’s brand
-Working with marketing professionals to develop social media marketing campaigns
-Interacting with customers and other stakeholders via the company’s social media accounts
-Analyzing the company’s digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements
-Researching social media trends and informing management of changes that are relevant to the company’s marketing activities
-Setting key performance indicators (KPIs) for social media campaigns, such as targets for a certain number of shares or likes and measuring a campaign’s performance against the KPIs
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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