My name is Cecille, I studied Bachelor of Science in Information Technology in college and got my first job before I graduated in 2008. I have 7 years of experience in sales, technical support, and customer care.
As Customer Management Representative, my role is not limited to handling one account only but multiple accounts including credit card offers, credit line increases, and credit card protection mortgage for a home warranty and others. After 5 years, I got hired as an Inbound Sales Representative for Sirius Xm (Satellite Radio) customers. My role is to assist the customers on how to activate the radio, offering plans or subscriptions, technical support, upgrading the service, set up a new account, and established a customer credit card and payment method. I later joined an Australian account as an Outbound Sales Representative calling different types of leads such as cold, warm, and win back offering different products such as mobile, broadband, sim card, and wireless broadband.
Throughout my career, I developed my Customer Service skills in handling clients with technical support, billing inquiries, and sales process as well. I am new to freelancing but I can confidently say that whatever task given to me will surely be done accordingly.
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