Richard

Work Force Manager

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Overview

Looking for full-time work (8 hours/day)

at $11.36/hour ($1,999.99/month)

College Diploma

Last Active

March 2nd, 2024 (27 days ago)

Member Since

May 17th, 2021

Profile Description

Specialize in Workforce Management
Client Side- Meet the Service Level Agreement- Weekly Busines Review- Performance Analysis- Quality Analysis- Business/Seat Capacity Assessment- Business Costing (Client Billing Side)
Operations Side- Provide good and efficient direction to the Supervisors and Subject Matter Experts and Quality Team - Provide weekly Coaching Analysis - Meet and Exceed Client Expectations on an agent level- Incentive planning, budget, and analysis
Planning / Scheduling - Monthly / Quarterly / Yearly Staffing Plan - Shrinkage AnalysisScheduling - Analyze / Plan Scheduling and Capacity Assessment for employee headcountRealtime Analysis- Analyse Actual Staffing vs Volume/Workload details- Provide OT recommendations based on the Volume/Staffing Need- Provide actual intervention to efficiently manage Service Level AgreementReports Analysis - AHT, SL%, Attendancece, - PPT for Weekly, Monthly, Quarterly, and Yearly Business Review

Top Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Microsoft Excel

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Content Creation » Blogging

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Real Estate » Appointment Setting

Customer Support

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Forum/Community Moderation

Office and Administration » Data Entry

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Quezon City, National Capital Region
Tests Taken
IQ
Score:  125
DISC
Dominance: 44%
Influence: 9%
Steadiness: 28%
Compliance: 19%
English
B2(Upper Intermediate)
Uploaded ID
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