VIRTUAL ASSISTANT/SMM/CUSTOMER SERVICE ROCKSTAR

Overview

Looking for full-time work (8 hours/day)

at $7.70/hour ($1,355.20/month)

Associates degree

Last Active

April 19th, 2024 (today)

Member Since

May 15th, 2021

Profile Description

I have been working in customer service for over 10 years. During my professional
journey, I have rendered customer support services through phone calls, text
messages, and emails. I have experience in customer retention, contact
research, social media management, data entry, and email management.
Additionally, I have managed Etsy, Shopify, and Amazon stores, responded to
customer reviews, and created product descriptions for listings.

I am a fast learner, self-motivated, and capable of multitasking effectively. I can also work with minimal supervision. In addition, I possess excellent data entry skills while maintaining strong attention to detail.
I have worked in a back-office team that sends SMS to customers regarding the status of their orders. I have also worked as a customer service representative and online support specialist, handling customer emails, inquiries, and complaints. I am proficient in processing online requests from customers accurately and have experience in handling customer retention by listening to their concerns and resolving issues.
Moreover, I have handled escalated emails and responded to customer concerns and complaints over the phone and via email. I provide timely and accurate information to incoming customer order status and product knowledge requests. I process customers' orders/changes according to established policies and procedures. Additionally, I offer customers new or upgraded services to enhance their experience.
I have assisted in training and mentoring new hires during nesting to slowly ease the transition from training to production. I am highly competent in Windows, Word, Excel, PowerPoint, MS Office, and internet savvy. I have excellent written and verbal communication skills acquired through continuous training and work experience.
I am dedicated to achieving customer satisfaction and meeting or surpassing company expectations. I can focus on projects, develop strategies, and meet or exceed deadlines. Furthermore, I can build a strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.
In my free time, I enUpgrade to see actual info reading, and the knowledge and perspective that my reading gives me have strengthened my working skills and presentation abilities. While my profile may not demonstrate these skills, I am confident that we can discuss them in more detail during our conversation.

Skilled and experienced in:          
Slack·         
Asana, Re-Amaze·        
Etsy, Shopify, Amazon·         
Adobe Illustrator, Photoshop·       
Gorgias·         
Shipstation, Shiphero·         
Zoom, GMeet·         
Google Calendar, Google Workspace, Google Drive, Dropbox

I look forward to hearing about your projects!