I have been in the BPO industry as Customer Service Representative for 5 years now. And, for the period of time being a csr I have handled a couple of servicing account that are known in the industry to be one of the hardest and challenging
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.