Customer Support Representative

Overview

Looking for part-time work (4 hours/day)

at $4.55/hour ($400.00/month)

Bachelors degree

Last Active

June 30th, 2023 (299 days ago)

Member Since

May 6th, 2021

Profile Description

I have a solid experience with customer service support for 9 years now both for non- voice and voice accounts. I handled non-voice account for a US financial application. I will address your customer's need while ensuring they have a stellar experience.

Here are my expertise

Social Media Support 
- Posting FAQs and answering Community Forum questions 
- Email, chat and social Media troubleshooting and general inquiries.
-Collecting data and information for a trending issue or outage on a specific bank to be investigated and escalated.
-Report directly to client for a possible known issue 
Financial Customer Support 
Provide real time support to customers 
Customer account validation 
Status Verification 
One call resolution 
Handling escalation 
Other customer service related concern 

Here are the tools and task I used in the past. I am a fast learner and learning new tools will not be an issue. 

Social Media Support 
-JIRA 
- SDFC 

Financial Account 
-SFDC 
- Amazon soft phone 
-Bliss 

Other tools 
Microsoft of any version 
Excel 
Google Applications such as Google Meet and Google Documents 
Calendly 
Zoom??Skype