Anna

Senior Customer Service Officer

55 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $3.41/hour ($300.00/month)

Bachelors degree

Last Active

May 17th, 2021 (1068 days ago)

Member Since

May 5th, 2021

Profile Description

My work experience spans 13 years with experience in proofreading for a local business newspaper, marketing and events, social media monitoring, and customer service.
As a senior customer service officer for a local retail company, I answer customer inquiries on social media platforms (Instagram and Facebook), e-commerce platforms (Shopee and Lazada), as well as emails via the Contact Us form on our website. Aside from this, I help identify and resolve process gaps to make the customer's purchasing journey smooth and hassle-free.

Top Skills

Marketing » Content Creation » Proofreading

Customer Support

Customer Support » Email Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Email Marketing

Marketing » Copywriting

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Microblog Content Writing

Marketing » Social Media Management » Facebook marketing

Customer Support » Phone Support

Customer Support » Social Media Moderation

Customer Support » Forum/Community Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Office and Administration » Email Management

Basic Information

Age
38
Gender
Female
Website
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Address
Tests Taken
None
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