Customer Service Representative/ Technical Support Reprsentative Level 2

Overview

Looking for full-time work (8 hours/day)

at $2.05/hour ($360.00/month)

Bachelor in Political Science

Last Active

August 13th, 2014 (3775 days ago)

Member Since

August 13th, 2014

Profile Description

I joined Sitel Philippines, a BPO company here in the Philippines, as a Customer Service Representative/ Technical Support Representative Level 2 on November 2011. My first assignment under this company was to work for a gaming account as an Escalations Support wherein I answered account, technical and in game concerns for the client thru chat, email and phone calls. Also, I was able to receive incentives being a top performer across the production.
After almost a year in the gaming account, I was transferred to the HR Department of the Company to perform administrative tasks. My last assignment was as a Senior Associate for an Online Shopping Website. My responsibilities were to answer escalated concerns thru phone calls, and to assist and mentor my co-associates on their challenges. I left the Company on December 2014 with the desire of exploring a different facade of the BPO industry, and to have better chances of work-life balance.