As an Customer Service Representative , I have a well-rounded skill set in data entry and honed talents in mail management and customer service, making me an ideal fit for the position. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in customer service and decision-making, including a keen attention to detail and accuracy.
I have 5 years experience in Customer Service position , As an Customer Service Representative:
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Provided primary customer support to internal and external customers in fast-paced environment.• Responded to customer requests for products, services and company information.• Communicated with vendors regarding back order availability, future inventory and special orders.• Answered customer telephone calls promptly to avoid on-hold wait times.• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
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