Overview
Looking for full-time work (7 hours/day)
at $5.00/hour ($770.00/month)
Bachelors degree
Last Active
April 11th, 2024 (5 days ago)
Member Since
April 26th, 2021
Profile Description
I have a combined 1 year and 9 months work experience as a Technical Support Representative.
WORK EXPERIENCE:
•TECHNICAL SUPPORT REPRESENTATIVE (Asia Teleservices Inc - Pasig August 2019 to May 2020 )
- Answering inquiries and providing technical assistance to customers who are experiencing problems with their electronics products.
- Resolving technical issues by performing diagnostics, and other technical troubleshooting procedures
- Documenting customer interactions and technical issues, including relevant information and solutions.
- Identifying and reporting product defects and issues to product development team.
• TECHNICAL SUPPORT REPRESENTATIVE (Teleperformance - Mandaluyong July 2018 to July 2019)
- Respond to customer inquiries and resolve technical issues related to telecommunications products and services (Internet connectivity, IPTV and IP phone).
- Identify and escalate complex issues to appropriate department or senior technical staff.
- Document and track customer interactions and issue resolution using a Customer Relationship Management (CRM) System.
- Provide excellent customer service to ensure customer satisfaction and retention.
TECHNICAL SKILLS:
• Photo Editing and Graphics Designing (Adobe Photoshop, Illustrator, Figma and Canva)
• Microsoft Word, Excel, PowerPoint, Outlook, Publisher )
• GSuite (Google Sheets, Docs, Slides, Forms, Gmail, Gdrive)
• Web development (HTML, CSS, Javascript, Bootstrap, PHP, Wordpress)
• Data Analytics (Google Sheets, Tableau, PowerBI, SQL, BigQuery, Google Analytics 4)
• Slack and
• Typing (45 wpm)
• Video Editing (Filmora and Adobe Premier)
PERSONAL SKILLS:
• Communication competent
• Highly organized and efficient
• Flexible in learning new things
• Ability to work independently or as a part of a team
Top Skills
Design » Adobe » Photoshop
Web Programming » CSS
Experience: Less than 6 months
Web Programming » HTML
Experience: 6 months - 1 year
My GitHub Repo: https://github.com/KCMcafe15?tab=repositories
Other Skills
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Design » User Interface
Video Editing
Customer Support
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Customer Support » Technical Support
Experience: Less than 6 months
Customer Support » Phone Support
Office and Administration » Translation
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Web Programming » CMS » Wordpress
Office and Administration » Email Management
Basic Information
- Age
- 28
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- MacArthur, Leyte
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 13%
- Influence: 11%
- Steadiness: 41%
- Compliance: 35%
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
- Marc Diez
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Motherhood or Career? Your Choice is as Good as Your Filipino VA’s
A Project Manager can streamline workflows, boost productivity, and turn your business dreams into reality. A Project Manager like Jehan.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
