Project Manager / Operations Manager / Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $20.00/hour ($3,520.00/month)

Associates degree

Last Active

March 26th, 2024 (21 days ago)

Member Since

April 22nd, 2021

Profile Description

With a rich background spanning over a decade in Business Process Outsourcing (BPO) leadership and recent experience as an Operations Manager in a dynamic supplement company, I bring a unique blend of skills to optimize operations, streamline processes, and elevate customer service - committed to delivering exceptional results.

Key Skills: 
 * Operations Management
 * Leadership & Team Building 
 * Customer Service Excellence 
 * Project Management 
 * Virtual & Brick-and-Mortar Experience 
 * Inventory Control & Audits 
 * Payroll Processing 
 * Order Management & Fulfillment 
 * Fraud Prevention & Chargebacks  
 * SOP Development 
 * Customer Service Leadership 
 * Amazon & Shopify Management 
 * Policy Development 
 * Excellent Oral & Written Communication 
 * Tech-savvy: Zoom, Infusionsoft, Canva, Salesforce, LastPass, Trello, Outlook, Google Drive, Slack, MS Office, MS Teams, Freshdesk, Google Calendar, Docs, Sheets, Konnektive, Asana, Notion, ClickUp, Shopify, Quickbooks

Experience Highlights:
Operations Manager in a Supplement Company  
 * Spearheading end-to-end operations, managing inventory, and ensuring efficient order fulfillment. 
 * Processing contractor payroll and service payments with meticulous attention to detail. 
 * Collaborating with the CEO/owner to develop and implement company SOPs and policies. 
 * Successfully implementing chargeback and fraud prevention strategies. 
 * Coordinating closely with the Customer Service and Fulfillment teams for seamless order processing.  
 * Managing Amazon inventory and optimizing the Shopify account for increased sales. 
 * Leading inventory audits, overseeing refund processing, and contributing to tax audit processes.

Operations Manager in the BPO Company:  
 * Successfully managed and led over 300 agents in virtual and physical environments. 
 * Demonstrated expertise in client-facing roles, presenting performance metrics, and nurturing aspiring leaders. 
 * Extensive experience in customer service, order management, shipment tracking, and overall operations in BPO and a paper trading company. 
 * Proficient in project management within a digital marketing agency. 
 * Proven track record in performance management and improvement.

Additional Strengths: 
 * Highly adaptable, can work under pressure, and flexible across different time zones. 
 * Skilled in data entry and data analysis. 
 * Results-oriented and goal-driven.
 * Experienced in setting up appointments, calls, and meetings. 
 * Reliable in task completion and open to additional assistance when needed. 
 * Effective collaborator with a visionary mindset. 
 * Adept at coaching and mentorship. 
 * Proven ability to manage intricate tasks such as chargebacks, fraud prevention, and tax audits. 
 * Extensive expertise in overseeing and optimizing operations in the supplement industry. 
 * Adept at writing and implementing company policies to ensure compliance and operational efficiency.

Let's connect and discuss how my diverse skills and in-depth industry experience can contribute to the success of your company!