1 year as Virtual Assistant-Leads Manager in a Real Estate Company in Texas USA
3 years in the BPO Industry
-Provides accurate information and assists callers with basic inquiries and/or problems regarding Internet connection.
-Documents unusual or problematic telephone calls in IV and route to the corresponding department.
-Troubleshoot customer’s internet connection.
-Handles customer’s inquiries and orders status.
-Correspond with customers to resolve technical issues and complaints.
-Evaluate, analyze and verify dates of service and billed amounts.
I have a 1 year experience as a Virtual Assistant-Leads manager in a Real estate company in Texas. Primary goal is to turn hot leads to a prospective buyers.
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