Expert Sales & Customer Service Manager | Logistics |Freight

Age:

23

Gender:

Male

Location:

Cabanatuan City, Nueva Ecija

Tests Taken:

IQ
Score:  135

DISC

Dominance:	Fact and Analysis Based. Precise and Accurat
Influence:
Steadiness:
Compliance:	Date

Last Active:

February 3rd, 2023 (3 days ago)

Member Since:

April 1st, 2021

I am a goal-oriented person, hardworking, flexible, organize, expert, professional, experienced, and competitive person to the point that I want always to be at the top. I am resourceful, and I always think outside of the box to maximize my tools and resources to look for answers.

I've been in the Customer Service industry for more than 5 years. I've handled a Managerial position as a Team Manager for Amazon Retail and Technical Support with Sales Experience (Phone, Chat, Email). I have a record of excellent customer service with the ability to troubleshoot issues quickly, and effectively.

I have a 1 year and 8 months of excellent experience in the Logistics Industry as a Virtual Assistant/ Dispatcher/ Logistics and Freight Forwarder.
• Booked deliveries with 3rd Party Logistics, FedEx, and UPS (Freight and Parcel Packages)
• Prepares delivery documents like Manifest, BOLs, Shipping Labels, and Certificate of Insurance (COI)
• I send quotations, pricing, costing, shipping details documentation to our clients(for Ground, Ocean, and Air Freight Service)
• Plan and Route Delivery Schedules for Trucks and Vans

SERVICES I OFFER:
• Sales, Customer Service, Technical Support
• Logistics and Shipping Management
• Freight Forwarding Management
• LTL/FTL, LCL/FCL, Ground, Sea Freight and Air Freight
• Dispatch, Scheduler, Routing and Planning Delivery
• E-commerce Order Fulfillment via Shopify
• Expert in Microsoft Office (PowerPoint, Word, Excel Publisher) and Google Workspace (Slides, Docs, Sheets, Forms)
• Graphic Design
• Video Editing
• Data Entry
• Product Research
• Amazon FBA and Amazon Retail

TOOLS I AM EXPERIENCED TO USE:

LOGISTICS, SHIPPING, and FREIGHT MANAGEMENT
• LTL Select, FedEx Manager, CIGO Tracker, Veeqo (Inventory Management), Verizon Connect, JDA Supply Chain Management, FedEx, DHL, Aramex, Unishippers, ECU360, Shipco, Hapag, Vanguard

CUSTOMER SERVICE
• Dixa, LiveChat Software, Amazon CS Central, Gorgias, Zoho SalesIQ, Slack, Upgrade to see actual info, Zendesk, Freshdesk

I am very excited to be a part of your family. I look forward to speaking with you as soon as possible. Have a good day!

TOP SKILLS

• Shopify

• Graphics Editing

• Photoshop

• Shirt Design

• Inventory Management

• Customer Support

• Email Support

• Phone Support

• Other Project Management

English

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

Writing

SKILL RATING

• Copywriting

• Editing Proofreading

Sales and Marketing

SKILL RATING

• Affiliate Marketing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• SEO

• Social Media Marketing

Advertising

SKILL RATING

• Amazon Product Ads

• Bing Ads

• Creative advertising

• Facebook Ads

• Google AdWords

• Instagram Ads

• Media Buys

• Other Ad Platforms

• Scientific advertising

• Youtube Ads

Web Development

SKILL RATING

• Shopify

• Wordpress Development

Webmaster

SKILL RATING

• Content Management

• Google analytics

• Wordpress

Graphics & Multimedia

SKILL RATING

• Graphics Editing

• Logo Design

• Photoshop

• Print Design

• Recording Audio

• Shirt Design

• Video Editing

• Web page Design

Finance & Management

SKILL RATING

• Business Plans

• Inventory Management

• Payroll

• Strategic Planning

Customer Service & Admin Support

EXPERIENCE

Worked as an agent, SME, and Team Manager in a Retail and Technical Program (BPO Company)

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

Project Management

EXPERIENCE

People's Management and Program management in BPO Company

SKILL RATING

• Other Project Management