Riza

Experienced Customer Service |Tech Support|E-commerce VA

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 11th, 2024 (17 days ago)

Member Since

March 31st, 2021

Profile Description

Analytical and customer-centric professional with 10+ years of customer and technical support background in a helpdesk setting. Skilled in providing technical support for Apple products (macOS & iOS) and Windows systems. Provided in-depth support at a T2 Level, handling complex cases, managing escalated cases, and ensuring timely resolution. Customer-focused with a proven ability to provide exceptional service and build positive customer experience. Self-starter, detail-oriented, and passionate about learning and developing new skills.

Customer/Client Handling |  Communication Etiquette (Phone, Chat, Email) | Troubleshooting & Problem-Solving | Escalation Management | Web Research & Data Entry | Email Support & Management | Empathetic | Resourceful & Organised | E-Commerce (Amazon, Shopify, Ebay)

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 5 - 10 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: 5 - 10 years

Office and Administration » Data Entry

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 2 - 5 years

Marketing » Affiliate Marketing

Experience: 1 - 2 years

E-Commerce

Experience: 2 - 5 years

E-Commerce » Product Research

Experience: 6 months - 1 year

Office and Administration » Transcription

Experience: 2 - 5 years

Basic Information

Age
38
Gender
Female
Website
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Address
Calbayog, Samar
Tests Taken
IQ
Score:  130
English
C2(Advanced/Mastery)
Uploaded ID
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