Are you searching for freelance customer service and admin assistant for your business and other needs? Well, you've found what you're looking for!
I worked in a BPO company for more than 5 years with three different big accounts as a marketing and customer service specialist. I was not only taking inbound and outbound calls but I was also an E-mail support, providing excellent customer service satisfaction. Most of the time I compiled, prioritized, and processed customer orders into our database. I can also research further information for incomplete documents. I am also good at Microsoft Word and excel.
Here are the things that I can do for you:
- Web or Internet Research
- Data Encoding (Microsoft, Google)
- General Admin Tasks
- File Organizing
- Customer Support
- Appointment Setting
And here are the tools that I can use:
- Microsoft (Word, Excel, Powerpoint)
- Google Drive (Docs, Sheets, Slides)
- Sales Navigator (LinkedIn)
I have a professional personality suitable for direct customer relations.
I have 6 years experience in BPO as a customer service rep with specialization in billing and sales.
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