Experienced E-commerce product researcher in Walmart and
Experienced claims/sales consultant and Quality Analyst for non-life Insurance in Australia.
I have experience in Billing, Sales and Retention.
Admin task and
Coaching and Feedbacks.
I have experience in product research and eBay listing. Order fulfillment, cancellation and refund.
I have 8 years experience in sales, billing, retention and customer service in a BPO companies here in the Philippines. Got promoted as a Quality Analyst on 2018 were we do call monitoring, trainee accreditation. Part of our daily role is our daily, weekly and monthly reports that needs to be send to the operations and clients. I also have experience in call calibration with the operations and client, this is to make sure that every consultant will provide excellent customer service, given that our account is insurance.
Since English is our second language. I can say that I can speak and understand English well, especially I've been in the BPO Industry for 10 years now.
My experience as sales consultant is related to telecommunication and Insurance account that is based in US and Australia. I handle new customer when they sign up as a new member and upselling for an existing customers.
I have experience is customer service since I handled Comcast, Virgin Australia, Suncorp and NRMA Insurance. Phone and Technical support when I was handling telecommunications account.
I have 2 years experience as a Nurse Assistant before for a Cardiologist and Ob gynecologist. I do ECG, vitals and admin task.
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