201 c9e98d09d0 f498b0d408

Quality Analyst/Virtual Assistant

70 ID PROOF
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EXPECTED SALARY
Php 40,000.00/month
( $749 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.33 USD/hr )
EXPERIENCE OVERVIEW
10 years in BPO Industry which includes Customer Service, Technical Support, Sales and as a Quality Analyst. 1 year experience in Freelancing as Admin Assistant and E-Commerce. 
BASIC INFORMATION
Age:
32
Gender:
Female
Location:
Tanauan City, Batangas
Tests Taken:
IQ
Score:  125

DISC
Dominance:46%
Influence:19%
Steadiness:22%
Compliance:13%

English
 C1(Advanced)
Last Active:
January 26th, 2023 (3 days ago)
Member Since:
March 12th, 2021
SKILL SUMMARY

Experienced E-commerce product researcher in Walmart and Facebook Upgrade to see actual info.
Experienced claims/sales consultant and Quality Analyst for non-life Insurance in Australia.
I have experience in Billing, Sales and Retention.
Admin task and email management.
Coaching and Feedbacks.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Quality Assurance
  • Speaking
  • Writing
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Medical Services

Office & Admin (Virtual Assistant)
EXPERIENCE

I have experience in product research and eBay listing. Order fulfillment, cancellation and refund.

I have 8 years experience in sales, billing, retention and customer service in a BPO companies here in the Philippines. Got promoted as a Quality Analyst on 2018 were we do call monitoring, trainee accreditation. Part of our daily role is our daily, weekly and monthly reports that needs to be send to the operations and clients. I also have experience in call calibration with the operations and client, this is to make sure that every consultant will provide excellent customer service, given that our account is insurance.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

Since English is our second language. I can say that I can speak and understand English well, especially I've been in the BPO Industry for 10 years now.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

My experience as sales consultant is related to telecommunication and Insurance account that is based in US and Australia. I handle new customer when they sign up as a new member and upselling for an existing customers.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • Telemarketing

Customer Service & Admin Support
EXPERIENCE

I have experience is customer service since I handled Comcast, Virgin Australia, Suncorp and NRMA Insurance. Phone and Technical support when I was handling telecommunications account.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Professional Services
EXPERIENCE

I have 2 years experience as a Nurse Assistant before for a Cardiologist and Ob gynecologist. I do ECG, vitals and admin task.

SKILL RATING
  • Medical Services

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