I have a significant amount of experience in the business process outsourcing industry. For over 7 years, I have gained excellent customer service skills and I am very proficient in the English language.
CERTIFICATES
* Early Certifier at the GCMA (Global Communications and Management Academy) at Eperformax, Makati – May, 2011
* Finished the course for Call Center Agents at Farmout Central Intouch Inc. (Early Certifier – August, 2008)
* Most Active Agent at Ibex Global Opportunities (Thumbtack Support Agent) – May, 2017
HIGHLIGHTS
* Typing skills – 40 – 60 WPM
* Excellent Global Communication Skills (Standard American English)
* Computer Literate (Windows XP, 7, 8, 8.1, 10 and chrome OS)
* Worked for Thumbtack for 3 years (as a customer support representative, content creator, and team manager.
Working with clients such as
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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