Current Employment Status:
Hired Part Time on Dec 8, 2021
Hired Full Time on Dec 9, 2021
Hired Part Time on Jan 1, 2022

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Client Success Manager | Creative Content and Copywriter 

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 50,000.00/month
( $912 USD )
EDUCATIONAL ATTAINMENT
College Undergraduate
AVAILABILITY
40 hrs/wk
( $5.27 USD/hr )
EXPERIENCE OVERVIEW
Client Success Manager, Customer Service Team Leader, E-commerce Specialist, Executive Assistant, Copywriter, Proofreader, Hotel Reservations Specialist
BASIC INFORMATION
Age:
23
Gender:
Female
Location:
Quezon City, NCR
Tests Taken:
IQ
Score:  125

DISC
Dominance:31
Influence:16
Steadiness:26
Compliance:26

English
 C2(Advanced/Mastery)
Last Active:
August 20th, 2022 (today)
Member Since:
February 23rd, 2021
SKILL SUMMARY

Hi, I'm Upgrade to see actual info

In a nutshell, I am an all-around client success manager that specializes in helping businesses thrive online through customer service. 

Having studied at the University of the Philippines, Diliman as an English literature major, I have always excelled and enjoyed writing. As a direct result, I have contributed to a number of businesses by creating email templates, training scripts, policy and procedure guides, product descriptions, and more. 

I am also very knowledgeable in some of the most widely regarded e-commerce platforms, CRMs, and productivity tools today, such as Shopify, Freshdesk, Gorgias, Upgrade to see actual info, and Notion. 

I am an extroverted, and positive individual with an excellent grasp of the English language, and I am proficient in reading, writing, and communicating in said language. That being said, my research and communication skills, patience, and attention to detail have helped me learn different platforms with ease, and become a successful trainer and administrative member of the organizations I choose to join. 

In addition to this, I am able to present and communicate my work and ideas with the help of technological tools, such as MS Word, Powerpoint Excel, and Outlook. 

Design-wise, I have a working knowledge of Canva, Adobe Photoshop and Lightroom.

Finally, I am proactive, able to think critically, manage my time well, and possess the ability to work well in teams or alone.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Project Coordinator
  • Speaking
  • Tutoring Teaching
  • Writing
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Other Project Management

Office & Admin (Virtual Assistant)
EXPERIENCE

I have worked as an all-around assistant to a CEO of a customer service provider for eight months. I communicated with and supported his employees and clients on a daily basis, amongst other spontaneous tasks throughout the day such as graphic design, copywriting, proofreading, quality analysis, conducting interviews, social media moderation, etc.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

English is my first language. I read, write, communicate, and think in it. Being a voracious reader, I have developed a voluminous vocabulary and my writing skills continue to evolve and improve with each book I pick up. As a literature major, I am able to not only understand complex thoughts in English, but effectively critique, break down, and even teach the language. 

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I have proofread for and supported a team of marketing assistants earlier this year, and have extensive experience creating email templates and SOPs for many e-commerce businesses. I have also written numerous research and critical papers as a literature major and have experience in writing position papers, comparative papers, annotated bibliographies, etc. I have been required to create blogs, write persuasive material, create technical papers, and the like for my courses. I have also made a number of informative, persuasive, and call-to-action posts to market the various organizations I am in. I have also received an Advanced Writing certificate from the University of California, Irvine via Coursera.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Graphics & Multimedia
EXPERIENCE

I have basic knowledge of Adobe Photoshop and Canva and have used it to create product listings for some Shopify businesses as well as some infographics for the various university organizations I've been a part of.

SKILL RATING
  • Graphics Editing
  • Photoshop
  • Video Editing

Customer Service & Admin Support
EXPERIENCE

Having worked in customer service for over a year, I have climbed up (and therefore experienced) the ranks of the industry, ranging from agent all the way to client success manager. I have been at the forefront of incoming tickets, and also know how to utilize those tickets and come up with fresh insights to improve online businesses and their customer service in general. I also know how to fight chargebacks, handle high-risk orders, handle disputes, and essentially learn on the go as e-commerce continues to grow and develop. As an agent, I was the top performer of my batch and consistently had good average hold times and customer reviews. I am able to work well in teams, and I am very self-sufficient and quick to adapt once hired.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Project Management
SKILL RATING
  • Other Project Management

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