I have 2 strong years’ experience in both customer service and technical support taking both inbound and outbound phone calls (same as being a general virtual assistant), supervising a team in product knowledge, while also being a trainer/facilitator for a top-rated payroll and accounting system provider in the US.
During this period, I have confidently equipped myself with the following major skill sets:
1. Expert in Customer Service and Technical Support.
2. Exposed to delivering several client meetings, appointments, and deliverables.
3. Experienced Subject Matter Expert and in the Curriculum Design for a Product Knowledge.
4. Able to effectively communicate conversational English both written and verbal.
5. Can do multitasking jobs and manage time efficiently.
6. Has average to advance computer skills, including MS Applications and its reporting.
7. Effective in people management and supervising a team-based project.
I also have basic skills with 2-3 years of experience in accomplishing the following:
1. Lead Generation and?
2. Data Entry, Data-Base Management
3. Research and eCommerce
4. Content and Curriculum Development
5. Product Listing
6. Workforce Management
7. Quality Assurance - Calls,?
8. Recruitment and Hiring Assistance
9. SEO and Social Media Marketing
10. Reporting and Data Analysis
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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