Attends to customer's inquiries and concerns, knowledgeable with technical issues for mobile phones. Tracks orders and provides order updates to customers. I've worked as a customer service representative for 6 years and was converted to a technical support representative for 3 years- International telco account.
I've also worked for a local retail account as an e-mail support representative for a month since they just hire extra heads as needed- I am familiar with gorgia's and shopify since my tasks were attending to customer's inquiries and tracking the status of their orders.
I am willing to learn more to enhance and develop my skills.
I was previously hired for a month for extra customer service support- email, I am knowledgeable with Gorgias and Shopify- which was the tools that I've used in the past. This. is my first time to apply for a freelance job
I've been working in the bpo industry for 9 years (international telco account) and is still currently employed. I've also worked part time as a chat/email support representative for a month (local retail account)where the communications were also in English.
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