I’ve been working as a customer support and head admin for a Telecom
Company for 6 years and 4 months and also worked for a SaaS UK-based company as
Customer Support Phone/Chat/
My main duties and responsibilities as a customer support agent are
talking to customers personally and via phone and
issues (account concerns such as billing, refunds, troubleshooting, account set
Using Freshdesk as our main helpdesk tool to resolve tickets.
WooCommerce and Stripe to issue refunds and discounts. Experienced on Zoom
calls and remote assistance for customers who needs help with the software we
are offering. Testing BETA software before launching it to the public, finding
some bugs before the expected launch date of the updated
with customers via live chat and receiving inbound calls via VOIP software.
On the other hand, my responsibility as a head administrative officer is
not limited to:
Tasked to perform several data entry work for Mobile Postpaid customers
in CRM software by transferring information from a manual form to CRM software.
Was also tasked with the activation fulfillment of mobile postpaid lines in
I also headed the Broadband fulfillment process to ensure customers'
installation requests are met in a timely manner by entering valuable customer
information in CRM and selecting appointment slots for customers' installation
date of choice.
Other tasks were monitoring and updating excel sheets daily for tracking
of Customer Information as well as uploading customer documents in the Database
System for archive.
Daily monitoring of accounts to ensure service fulfillment of mobile
postpaid lines and broadband applications as well as working and communicating
hand in hand on a daily basis with the onsite Broadband Technical Team to
ensure that installation goes smoothly and on time for customers.
I am also trainable I learn fast and am resourceful in making sure that
I educate myself on matters that I need to learn in order to serve my clients
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