1d904d29 899 48c0 00de880bef

Customer Support Expert / Admin Support Specialist

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 35,000.00/month
( $632 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
20 hrs/wk
( $7.30 USD/hr )
EXPERIENCE OVERVIEW
Customer Service Relations Officer, Admin Support Specialist, and OIC  - Globe  Telecommunications for 6 years and 4 months. Customer chat and Email Support for 5 months a
BASIC INFORMATION
Age:
27
Gender:
Male
Location:
Malay, Aklan
Tests Taken:
IQ
Score:  105

DISC
Dominance:26
Influence:28
Steadiness:40
Compliance:5

English
 C2(Advanced/Mastery)
Last Active:
November 18th, 2022 (12 days ago)
Member Since:
February 9th, 2021
SKILL SUMMARY

I’ve been working as a customer support and head admin for a Telecom
Company for 6 years and 4 months and also worked for a SaaS UK-based company as
Customer Support Phone/Chat/ Email part-time for 6 months and a Data Research Specialist for an NGO in Australia for 6 months.
 
My main duties and responsibilities as a customer support agent are
talking to customers personally and via phone and email, and solving their
issues (account concerns such as billing, refunds, troubleshooting, account set
up, etc).
 
Using Freshdesk as our main helpdesk tool to resolve tickets.
WooCommerce and Stripe to issue refunds and discounts. Experienced on Zoom
calls and remote assistance for customers who needs help with the software we
are offering. Testing BETA software before launching it to the public, finding
some bugs before the expected launch date of the updated Upgrade to see actual infoatting
with customers via live chat and receiving inbound calls via VOIP software.
 
On the other hand, my responsibility as a head administrative officer is
not limited to:
 
Tasked to perform several data entry work for Mobile Postpaid customers
in CRM software by transferring information from a manual form to CRM software.
Was also tasked with the activation fulfillment of mobile postpaid lines in
CRM.
 
I also headed the Broadband fulfillment process to ensure customers'
installation requests are met in a timely manner by entering valuable customer
information in CRM and selecting appointment slots for customers' installation
date of choice.
 
Other tasks were monitoring and updating excel sheets daily for tracking
of Customer Information as well as uploading customer documents in the Database
System for archive.
 
Daily monitoring of accounts to ensure service fulfillment of mobile
postpaid lines and broadband applications as well as working and communicating
hand in hand on a daily basis with the onsite Broadband Technical Team to
ensure that installation goes smoothly and on time for customers.
 
I am also trainable I learn fast and am resourceful in making sure that
I educate myself on matters that I need to learn in order to serve my clients
better.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research
  • Transcription
  • Speaking
  • Translation
  • Writing
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Sales and Marketing
SKILL RATING
  • Sales Representative

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Print Design

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »