Project Management|Executive Assistant|Socials

Overview

Looking for full-time work (8 hours/day)

at $7.84/hour ($1,379.38/month)

Bachelors degree

Last Active

April 22nd, 2024 (3 days ago)

Member Since

February 3rd, 2021

Profile Description

With a decade of experience in utilizing "quick replies," crafting "canned responses," proficiently managing order tracking, and delivering exceptional customer service, I have honed my abilities to provide top-tier resolutions that leave customers satisfied. Here is a summary of how I can contribute to your business:

Proficient in Phone, Email, and Chat SupportExperienced in Managing Client Support TeamsSpecialized in eCommerce and Dropshipping, particularly in Fashion, Beauty, and CosmeticsSkilled in Outreach and Scheduling through Cold Calling and Email CampaignsProficient in a wide range of tools and platforms, including Zoho, Gmail, Zendesk, Freshdesk, Shopify, Five9, RingOver, ShipStation, eBay Seller, Walmart Seller Center, Sellercloud, Wholecell, Amazon, Skype, WhatsApp, WeChat, Slack, Zoom, Google Meet, and Chat GPTFamiliar with Oberlo, Trendsi, AliExpress, and AWeberCapable of Product Listing and providing Product OverviewsProficient in Social Media Engagement, Management, and Marketing across platforms like Facebook, Instagram, Pinterest, Linkedin, and TiktokSkilled as a Community ManagerExperienced in crafting Canned Responses as well as offering Free-hand ResponsesCompetent in Retention strategiesWell-versed in handling Order Fulfillment and Shipping Inquiries, including those related to DHL, USPS, and FedExCapable of managing Cancellations, Refunds, and DisputesSkilled in Voicemail Review, Transcription, and Ticket EscalationsAble to assist with various Administrative Tasks [Executive Assistant]
With a solid decade of experience in Customer Service, encompassing phone, email, and chat support, I have honed my skills in delivering exceptional service and resolving customer inquiries effectively. Additionally, I have served as a Virtual Assistant for three years, specializing in managing email tasks and social media responsibilities, further demonstrating my proficiency in administrative and online engagement tasks.