Executive Assistant | Project Management | Digital Marketing

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 1st, 2023 (6 days ago)

Member Since

February 3rd, 2021

Profile Description

With a decade of experience in utilizing "quick replies," crafting "canned responses," proficiently managing order tracking, and delivering exceptional customer service, I have honed my abilities to provide top-tier resolutions that leave customers satisfied. Here is a summary of how I can contribute to your business:
Proficient in Phone, Email, and Chat SupportExperienced in Managing Client Support TeamsSpecialized in eCommerce and Dropshipping, particularly in Fashion, Beauty, and CosmeticsSkilled in Outreach and Scheduling through Cold Calling and Email CampaignsProficient in a wide range of tools and platforms, including Zoho, Gmail, Zendesk, Freshdesk, Shopify, Five9, RingOver, ShipStation, eBay Seller, Walmart Seller Center, Sellercloud, Wholecell, Amazon, Skype, WhatsApp, WeChat, Slack, Zoom, Google Meet, and Chat GPTFamiliar with Oberlo, Trendsi, AliExpress, and AWeberCapable of Product Listing and providing Product OverviewsProficient in Social Media Engagement, Management, and Marketing across platforms like Facebook, Instagram, Pinterest, Linkedin, and TiktokSkilled as a Community ManagerExperienced in crafting Canned Responses as well as offering Free-hand ResponsesCompetent in Retention strategiesWell-versed in handling Order Fulfillment and Shipping Inquiries, including those related to DHL, USPS, and FedExCapable of managing Cancellations, Refunds, and DisputesSkilled in Voicemail Review, Transcription, and Ticket EscalationsAble to assist with various Administrative Tasks
Allow me to demonstrate my capabilities as your all-round Customer Support/VA expert. With a decade of invaluable experience in Customer Service, I possess the expertise to ensure customer satisfaction across various communication channels. My commitment is to deliver exceptional support and create positive experiences for our customers, regardless of the platform they choose to engage with us.