APRILJOY

Customer Experience Representative

85 ID PROOF
Verified
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Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

April 14th, 2024 (5 days ago)

Member Since

February 1st, 2021

Profile Description

Customer Happiness Expert - Top-Level Support
Pre-Sales, After Sales, Order Processing, Order Tracking, Complaints, and Escalations all through chat and email support.
Refunds, Disputes, and Chargeback handling<8efe80624d780eba0c6493ec45140364>Facebook business page and group monitoring, Facebook product posting, and Social Media Engagement.
Instagram business page monitoring, IG reel posting.
Google Business Product Posting<8efe80624d780eba0c6493ec45140364>Facebook Group product posting, Facebook posts monitoring (replying to comments, assisting negative reviews), Content Creation, Scheduling Posts, Instagram Reels, Facebook, and Instagram Stories 
Shopify/BigCommerce experience 
Reamaze 
GrooveHQ 
ManyChat
Asana 
Trello 
YTShorts 
Project Management 
Quality Control Monitoring 
SMS Marketing using PushOwl

Top Skills

Customer Support

Office and Administration » Email Management

Other Skills

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

E-Commerce » Inventory Management » Quality Control

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

Customer Support » Forum/Community Moderation

Office and Administration » Transcription

Office and Administration » Personal Assistant

Basic Information

Age
42
Gender
Female
Website
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Address
Talisay City, Cebu
Tests Taken
IQ
Score:  105
DISC
Dominance: 5
Influence: 28
Steadiness: 44
Compliance: 23
English
C2(Advanced/Mastery)
Uploaded ID
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