I have been working in the BPO industry for 4 years now. As part of the customer support team, I assist the customers with their concerns and provide them the accurate resolution in a timely manner. I provide assistance over the phone, through chat, or
It is very important that you are actively listening or very keen on the customers' concerns in order for you to get into the right resolution. Don't miss any details. If you are assisting a customer over the phone, you have to sound
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Samori Coles
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.