Amalinda

Customer Service Support, Data Entry Specialist

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

High school diploma

Last Active

January 26th, 2025 (16 days ago)

Member Since

January 27th, 2021

Profile Description

I have been working in the BPO industry for 4 years now. As part of the customer support team, I assist the customers with their concerns and provide them the accurate resolution in a timely manner. I provide assistance over the phone, through chat, or email. Depending on the program I handle, some of my daily tasks are answering billing questions, add a new channel (cloud platform), provide instructions to self-help options, process new service or replacement orders, etc. I was also a technical support associate where I provide a walkthrough to the customers on how to fix the issues with their mobile devices or laptop/desktop. There were cases where you need to perform the troubleshooting steps through remote access.

It is very important that you are actively listening or very keen on the customers' concerns in order for you to get into the right resolution. Don't miss any details. If you are assisting a customer over the phone, you have to sound Upgrade to see actual info this way you will gain a connection with the customer and eventually earn their trust to your products and services.

Basic Information

Age
32
Gender
Female
Website
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Address
Dasmariñas City, Cavite
Tests Taken
DISC
Dominance: 41%
Influence: 7%
Steadiness: 20%
Compliance: 32%
English
B2(Upper Intermediate)
Government ID
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