Carol

Accomplished Customer Support Specialist and Team Manager

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

College undergraduate

Last Active

November 24th, 2023 (125 days ago)

Member Since

January 25th, 2021

Profile Description

With 14 years of diverse experience in Customer Care/Service, Technical Support, and Quality Assurance, I am a seasoned leader committed to achieving goals and delivering outstanding results. My unwavering dedication to providing exceptional service and maximizing customer satisfaction is evident in every interaction. Thriving in compliance-driven environments, I combine a determined demeanor with a strong work ethic to consistently exceed expectations. I constantly seek personal growth and strive for excellence in every task I undertake.

Top Skills

Customer Support

Experience: 10+ years

Inbound CSR since 2008 for Hewlett-Packard, Telstra, and T-Mobile US

Customer Support » Customer Service

Experience: 10+ years

Inbound CSR since 2008 for Hewlett-Packard, Telstra, and T-Mobile US

Office and Administration » Problem Solving

Experience: 5 - 10 years

Other Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

Operations supervisor since 2017. Worked for T-Mobile and TikTok.

Office and Administration » Transcription

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: 10+ years

Inbound CSR since 2008 for Hewlett-Packard, Telstra, and T-Mobile US

Office and Administration » Email Management

Experience: 5 - 10 years

Proficient in Gmail and Outlook

Marketing » Content Creation » Social Media Content Creation

Experience: Less than 6 months

Attended some online courses

Marketing » Social Media Management » Community MOderation

Experience: 1 - 2 years

Content Moderation for TikTok

Customer Support » Ecommerce

Experience: Less than 6 months

Attended some online courses

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Office and Administration » Data Entry

Experience: 10+ years

Office and Administration » Organization

Experience: 10+ years

SEO » Keyword Research

Experience: Less than 6 months

Attended some online courses

Design » Graphic Design » Canva

Experience: Less than 6 months

Attended some online courses

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Dasmarinas, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 47.00
Influence: 7.00
Steadiness: 23.00
Compliance: 22.00
English
C1(Advanced)
Uploaded ID
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