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Customer Service Agent/Virtual Assistant

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EXPECTED SALARY
Php 30,000.00/month
( $541 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
30 hrs/wk
( $4.17 USD/hr )
EXPERIENCE OVERVIEW
8 years in BPO Industry(Fraud-Inbound Specialist), 5 years as Virtual Assistant and 6 years in Customer Service (Homebased- Processing orders via email and phone call).
BASIC INFORMATION
Age:
38
Gender:
Female
Location:
El Salvador City, Misamis Oriental
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
November 16th, 2022 (14 days ago)
Member Since:
January 14th, 2021
SKILL SUMMARY

I have been working for the past eight years as a Fraud Inbound Specialist for US customers and moved my career as a Virtual Assistant for the past 6 years. Prior to that, I also worked as a Retention Agent for 3 and a half years. With my years of experience in the BPO industry here in the Philippines, I can say that I am confident to handle any customer issues and concerns.
People find me to be an upbeat, self-motivated team player with excellent communication skills. I have had a variety of customer service experiences through which I was able to successfully develop and strengthened my ability to handle any type of customer issue. I'd also like to describe myself as a person with a versatile skill-set and a willingness to go the extra mile to satisfy a customer. I am a very goal-oriented person, open-minded, and always willing to learn new things.
I am capable of planning, scheduling, and handling different Upgrade to see actual infoone handling, order processing, emailing, and customer service support are my expertise. Encoding, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, and researching are also my master skills. I have very good command in English communication.
Working from home is a dream for many, especially for a mother like me. I can save many hidden costs associated with going to work. What I usually do to stay focused while working is to avoid temptation and interruptions from my family, neighbors, and friends. I exert special effort to make it known to them that I am working and unavailable within work hours despite my physical presence at home.
Relevant Experiences:
1. Order processing, Inbound, and Outbound call, email marketing.
2. Evaluates agents before and after training.
3. Collaborates with training, operations, and recruiting in the use of language  evaluation tools.
4. Evaluates applicants in terms of communication skills through an interview or call simulation.
5. Provides coaching and feedback to agents, trainers, and team lead.
6. Creates and/or tailor-fits modules depending on the needs of the learners after training needs analysis.
7. Certified trainers and leaders using a language evaluation tool.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Speaking
  • Writing
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 4 years of experience in processing orders via email and phone calls and 6 years as a Virtual Assistant handling different tasks.

SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management

English
SKILL RATING
  • Speaking
  • Writing

Sales and Marketing
SKILL RATING
  • Facebook Marketing
  • Sales Representative
  • Social Media Marketing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support

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