Virtual Assistant/ Appointment Setter Jan 2021 – Jan 2022
Helping patients schedule an appointment with the doctors, Updating the Doctor’s scheduled appointments through a calendar application, answering product queries through
Customer Service Representative Oct 2017 – Jan 2021
Take inbound calls and do schedule outbound calls, Process Refill of Prescription, Provide Prescription status to the member, provide information on a Prescription price and tier level, Update Demographics, Update Credit card information, request a new prescription from the doctor’s office, Process a prescription override, Process OTC order, Track OTC order,
and Process Reshipment for OTC items.
Loan Originator/Cold Caller April 2016 – April 2017
Contact customers listed on the active pending queue, Address inquiries made via inbound calls, verify customer information, describe loan product details to customers, execute loan documents and explain the online e-signature process to customers, Process loan funding, Address questions about loan products and services, as well as customer’s accounts,s and Contact customers listed on
the active pending queue, Forward customer’s call to specific departments
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.