Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

January 15th, 2024 (99 days ago)

Member Since

January 7th, 2021

Profile Description

Humana Pharmacy Everise Phils. BGC
Oct 2016 - Jan 2021  Healthcare Specialist
• Take inbound calls for Medicare members• Assist members to refill correct medications and educate on the next fill date of medications• Check status mail order prescriptions• Update member demographic• Update member’s credit card information• Process OTC and check the status of order• Escalates unresolved and pending customer grievances• Handled payment for past due• Handled customer care issues• Assisted customer quotes of their medicine• Process overrides prescriptions• Educate members about prescription plan coverage• Initiated prior authorization faxes to physician• Request new prescription to physician• Communicate and coordinate with the internal department• Assisted members to access an online account, reset and unlock account• Assisted member to transfer to the other department for any further concerns.  
Ebay Sutherland Inc. BGCMay 2016 - Oct 2016 Escalation
• Assisted customers with various inquiries, website, payment, shipping policies, and complaints• Provided accurate and appropriate information in response to customer inquiries• Provide timely resolutions to customer complaints• Well organized and willing to do the research resolution offer to the customer• process orders, returns and exchanges• Investigated fraudulent claims.  
Alink Marketing Sole Proprietor  Dec 2014 - May 2016
• Overseeing and or performing bookkeeping and record-keeping tasks• Overseeing and or carrying out the production and delivery of products and or services regular basis• Overseeing and performing finance management• Ensuring the workplace is safe and healthy for the employees, third parties, and the environment• Making business plans, setting business goals, making important business decisions         
Metro Parking Inc. Ayala, Makati City Feb 2000 - April 2015 Site Supervisor
• Acts as the representative of the company and coordinates with the Area Supervisor for endorsements to Operation Executive for any decisions concerning operations• Oversees the smooth operation at the daily operations• Ensure correctness of the shit report of the daily transactions• Makes the summary report of the daily sales collection• Ensure daily cash collections are deposited to the bank immediately• Monitors the attendance, performance, and appearance of the staffs• Keep track of the records for all operations transaction• Attends to client's complaints and queries• Ensure that all government related permits are complete and updated   SM Makati CityJun 1999 - Nov 1999 Cashier• Acts as a front liner to customer• Ensure sales are tally• Ensure atm and credit card transaction are tallied to the T7 machine and cash  register machine