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Customer Service Specialist

70 ID PROOF
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EXPECTED SALARY
Php 50,000.00/month
( $868 USD )
EDUCATIONAL ATTAINMENT
Vocational Studies
AVAILABILITY
40 hrs/wk
( $5.02 USD/hr )
EXPERIENCE OVERVIEW
Over 10 years of collective experience ranging from Customer Service Support, Product & Services Support & Ecommerce Seller Management.
BASIC INFORMATION
Age:
31
Gender:
Male
Location:
Davao City, Davao Del Sur
Tests Taken:
None
Last Active:
August 18th, 2022 (48 days ago)
Member Since:
December 29th, 2020
SKILL SUMMARY

Very experienced Customer Resolutions & Service Specialist with over 10 years worth of experience alongside
5 years experience in e-mail marketing, 4 years in social media marketing and management and about 3 years total in experience both inside/outside and b2b sales.
Highly experienced with eBay, Amazon, Kayako, Neto, and a slight experience with Magento, Salesforce and ATOL.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Quality Assurance
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Direct Mail Marketing
  • Email Marketing
  • Social Media Marketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 2 years experience being an admin assistant as some of my tasks from a previous employer also requires time management keeping, process improvement, change management and handling generic office tasks.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

In the 10 years I have been in the industry, I can confidently say that I am proficient and I don't have an accent which has always been one of my strong suits.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I only have less than a year experience with these fields.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Technical Writing
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I have about a total of 5 years of experience in these fields particularly social media platform management and social media/email marketing.

SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
EXPERIENCE

I have had experience with adverting, particularly in creative consultant advertising (print/digital/static ads).

SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Web Development
EXPERIENCE

I have a slight knowledge about Magento and have encountered Shopify a few times.

SKILL RATING
  • Magento
  • Shopify

Webmaster
EXPERIENCE

I have had experience with ecommerce/shopping carts, particularly with eBay and Amazon.

SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts
  • Google analytics

Graphics & Multimedia
SKILL RATING
  • Photoshop
  • Recording Audio
  • Shirt Design

Software Development / Programming
SKILL RATING
  • Desktop Applications

Finance & Management
EXPERIENCE

I have extensive experience with process and change management. It works hand in hand with quality assurance.

SKILL RATING
  • Business Plans
  • Inventory Management
  • Payroll
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have extensive experience on these fields. I would say, with confidence, that these are my strongest skills and I am very comfortable in this field. This almost second nature to me.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
EXPERIENCE

As part of change management and process improvement in the quality assurance department, it is also part of our job to ensure projects or mostly, sales channels are being managed properly to ensure retention within the company.

SKILL RATING
  • Marketing Project Management
  • Other Project Management

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