Very experienced Customer Resolutions & Service Specialist with over 10 years worth of experience alongside
5 years experience in e-mail marketing, 4 years in social media marketing and management and about 3 years total in experience both inside/outside and b2b sales.
Highly experienced with eBay, Amazon, Kayako, Neto, and a slight experience with Magento, Salesforce and ATOL.
I have 2 years experience being an admin assistant as some of my tasks from a previous employer also requires time management keeping, process improvement, change management and handling generic office tasks.
In the 10 years I have been in the industry, I can confidently say that I am proficient and I don't have an accent which has always been one of my strong suits.
I only have less than a year experience with these fields.
I have about a total of 5 years of experience in these fields particularly social media platform management and social media/email marketing.
I have had experience with adverting, particularly in creative consultant advertising (print/digital/static ads).
I have a slight knowledge about Magento and have encountered Shopify a few times.
I have had experience with ecommerce/shopping carts, particularly with eBay and Amazon.
I have extensive experience with process and change management. It works hand in hand with quality assurance.
I have extensive experience on these fields. I would say, with confidence, that these are my strongest skills and I am very comfortable in this field. This almost second nature to me.
As part of change management and process improvement in the quality assurance department, it is also part of our job to ensure projects or mostly, sales channels are being managed properly to ensure retention within the company.
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