Cynthia

Customer Service Representative|Virtual Assistant|Data Entry

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Overview

Looking for full-time work (8 hours/day)

at $4.20/hour ($739.20/month)

Associates degree

Last Active

March 9th, 2024 (45 days ago)

Member Since

December 16th, 2020

Profile Description

•With +10 years of experience as Customer Service Representative.
•Experienced Telesales Representative. Solid 3 years experience as an Inbound Sales for Mobile Postpaid for US Account and Travel Account.
•Expert in solving customer’s concern with their bank account and credit cards.
• World class customer service representative  as I was a Personal Telephone Banker that handles Premier Bank Client. 
•Can handle different types of customer.
•Consistent in being a top performer in credit card services.
•Familiar with AML and KYC.
•Knowledgeable in CRMS, HUB and SFE.
•Proficient in MS OFFICE.
•Superb typing skills.
•Very keen to details.
•Self trained in photo and video editing.
•Fast learner and can easily adapt to changes.

My first job was a Customer Service Representative handling Telco accounts. I answered customer’s
bill inquiries, assisting in changing their plans and offer plans. I also handled Travel account. Then I became a Sales Representative US account dealing with
Post paid mobile plans. After that I switched to banking. Still currently working as an Account Specialist handling credit cards. Been with the bank for more than 6yrs, I handled Premier bank accounts, credit cards, loans. I also handled KYC account for Hongkong clients.
For my skills, I am a customer oriented individual, I always make sure that I am giving the best service to my clients since I am handling a Premier clients. I am looking for something good in any Upgrade to see actual infow I wanted to explore a new career as a virtual assistant.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Translation

Office and Administration » Personal Assistant

Basic Information

Age
41
Gender
Female
Website
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Address
San Pedro, Laguna
Tests Taken
IQ
Score:  125
DISC
Dominance: 2%
Influence: 16%
Steadiness: 52%
Compliance: 31%
Uploaded ID
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