CS Team Leader / Admin Assistant / Social Media Management

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

College Level

Last Active

April 15th, 2024 (3 days ago)

Member Since

December 8th, 2020

Profile Description

I've been in the industry for 12 years as a Team Leader for a Customer Service Campaign in a BPO and Work From Home setup. I love managing a team and have a wide array of doing admin tasks such as Data Entry/Inventory, FB ads management, and some Accounting stuff.

Career Highlights:

- Top Team Leader for Samsung for 2019
- Afni Champion Employee
- Top Program Coach for Year: 2017
- Consistent Top Program Coach for the year 2018
- AFNI’s representative on CCAP for Team Leader Summit (March 21, 2018)
- AFNI PRIDE trained for leadership (2015)

Work Expertise:

- Leadership Skills
- Performance Management
- Data Analysis
- Employee Engagement
- Time Management
- Workforce Management
- Process Improvement
- Problem Solving Skills
- Effective Communication Skills
- Confident Decision Maker
- Social Media Management
- Product Inventory/Data Entry

Tools and Software Familiarization:

CRM
- Zoho, Icare
Chat/Email Tools
- Zendesk, Gorgias, Reamaze, Touch Portal
E-Commerce Software
- Shopify, Shopify+, Amazon Seller Central, Magento, SPS e-commerce, OrderDog
Social Media Platforms
- Facebook Business Manager, Instagram, Youtube
Marketing Software
- Klaviyo, Postscript, Dovetale
Project Management
- Asana, ClickUp, Jira
Communication Tools
- Slack, Google Hangout, Google Meet, Skype, Zoom
Time Management Software
- Time Doctor, Kronos, Nice, TimeWarp, TeleOpti
Office Applications
- Google Sheet, Google Docs, Google Forms, Google Presentation, Microsoft Excel, Microsoft Word