o Manage Incident, Service Request and Change Ticket queues
o Escalate to Management and recommend mitigation plan for increasing backlog.
o Manage workplans, resource capacity, and succession planning.
o Attend internal and client calls, including Major/Minor Incident bridge calls
o Create initial incident write-up and send it to the client management within 1hr of incident
occurrence.
o Review and assign Service Request and Change Tickets for assignment.
o Share knowledge / best practices by participating in capability building
o Perform Daily Database Admin Operations tasks
o implement and maintain database security (create and maintain users and roles, assign
privileges)
o Develop and implement policies, technical procedures, and standards for preserving the
integrity and security of data.
o Perform database/application tuning and performance monitoring
o Provide technical troubleshooting and support
o Give consultation to development teams in applying standards and resolving integration
issues, prototyping and optimizing queries, designing the database storage structures
and program units
o Setup and maintain documentation and standards
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