Hi! I'm a Customer Support Representative with a total of 1 year and 5 months of experience. My tasks include order management, returns processes, warehouse/shipping coordination, technical support, social media moderation, research, and customer care. Familiar with major customer care software (such as Zendesk, Reamaze, SEO, Shopify, Microsoft Office, Google Suit, Live Chat Inc, Social Media, etc...) and conflict resolution. I was a consistent top agent, have proven capacity to resolve issues promptly, maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction, and increase customer loyalty.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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