Virtual Assistant / Social Media Manager

Profile Description

As a highly experienced virtual assistant, I bring a diverse range of skills and expertise to the table, honed through years of service in various industries. My background as a General Virtual Assistant for Vacation Rentals, such as Airbnb, has equipped me with a strong understanding of the needs of vacation rental businesses. With a focus on customer service, I am dedicated to providing exceptional client support with a professional and efficient approach. My background in social media management, including content creation and audience engagement, further strengthens my skill set. My previous experience as a Customer Service Team Leader has sharpened my leadership skills and ability to provide performance feedback, ensuring that I can provide valuable support to your organization. 

My Specializations: 
- Inbound and Outbound calls 
- Communications with guests through Airbnb and Hospitable 
- Communications with housekeepers, contractors, and property owners through Ooma and Gmail 
- Manage housekeepers' schedules in Turno (previously called the Turnoverbnb app) 
- Manage job postings in Indeed for housekeeping position 
- Interview and onboard new housekeepers 
- Manage company files and documents in Dropbox 
- Manage company email 
- Create manuals for house rules and guidelines 
- Create infographics, software tour videos, and floorplans using CANVA. 
- Manage property smart lock codes through Remotelock and Yale 
- Send daily rankings and occupancy reports using Rankbreeze 
- Create engaging content on Instagram & Facebook 
- Engage customers through DMs and comments 
- Increase organic followers 
- Manage and supervise teammates to exceed the program goals 
- Handle escalated calls 

I am proficient in the following: 
- Microsoft Outlook 
- Microsoft Word 
- Microsoft Powerpoint 
- Gmail, Yahoo, AOL 
- Google Drive, iCloud, Dropbox 
- Slack, Ooma Office, Skype, Whatsapp, Telegram, Zoom 
- Airbnb 
- Hospitable 
- Turno (previously called the Turnoverbnb app) 
- Remotelock 
- Yale 
- Paypal, Payoneer, Wise 
- Cubicasa 
- CANVA 
- Rankbreeze

Top Skills

Other Skills