Virtual Assistant/Customer Service

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 30th, 2024 (20 days ago)

Member Since

November 18th, 2020

Profile Description

Customer Service Team Leader
- Managing teams and making sure their monthly scores are satisfactory
- Coaching agents and correcting mistakes
- Creating daily and monthly performance reports
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Ensure customer satisfaction and provide professional customer support

Google My Business Specialist
- Help customers manage their online presence across Google
- Manages projects and inputs information into a database
- Assist customers with setting up their Google My Business accounts
- Phone/Email Support

Technical Support Supervisor
- Managing teams and making sure their monthly scores are satisfactory
- Coaching agents and correcting mistakes
- Creating daily and monthly performance reports
- Resolving product and service problems
- Work as part of the sales team to drive positive company sales results
- Communicate with customers about their orders, including any delays or changes in delivery                                                                                                               
Executive Virtual Assistant 
CRM Management - HubSpot “GURU” Support – expert within HubSpot
- Client/Company Account maintenance in HubSpot CRM database, ensuring all communications are logged, accurate information, and attaching documents if needed, workflow creation
- Lead Generation - Maintain and expand the company’s database of prospects by researching to find new leads/KDMs.
- Appointment Setting - Cold-call and email prospects to qualify the lead; identify decision-makers to begin the sales process; assist with appointment setting for Sales Team                                                                                                                            - Calendar Management