400f89 04bd9d28cd 018e

Data Entry Specialist

70 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $529 USD )
40 hrs/wk ( $3.00 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
7 years and 7 months in Customer Service, Back Office
BASIC INFORMATION
Age:
36
Gender:
Female
Tests Taken:
IQ
Score:  10

DISC
Compliance:23
Dominance:32
Influence:18
Steadiness:27

English
 C2(Advanced/Mastery)
Last Active:
2020-11-24
Member Since:
2020-11-17
SKILL SUMMARY

Customer Service Agent II, Back Office 
• Heads, coordinates, delegates and release completion report on projects assigned to the group
• Assists the Team Lead in completing, monitoring and providing analysis on group’s performance against objectives.
• Serves as the L1 escalation point of Database Associate in the absence of a Team Lead
• Ensures group’s compliance to correct work flow, CRM tools and transaction log
• Conducts Quality Assurance monitoring, evaluation and coaching to group members
• Performs Job Cards Processing at least 4 hours especially on peak season / hours
Develops, improves & documents group support’s processes and methodologies accuracy• Creates, develops and documents training modules of current support to equip a newly hired Database Associate
• Follows prescribed problem resolution procedures
• Properly escalates product issues that are irresolvable and not available on the knowledge base
• Ensures that all data is collected accurately
• Ensures that group service levels are achieved as communicated by the Account Manager and/or Team Lead• Adheres to company policies
• Conducts group discussions to address performance improvement• Attends trainings, workshops, seminars that aids in performance excellence

Queue Manager / Sub-Subject Matter Expert
 • Responsible for the management of cards received – sorting and distribution of cards received, checking of any unfinished assigned cards, and making recommendations if overtime is needed to meet Service 
• Daily reporting of work assignment summary to supervisor and OMD
 • Train new employees on some work processes as delegated by supervisor
• Assist the SME in generation of data and checking of error report from the client

Customer Service Agent I, Back Office 
• Participate in the process of loading, pulling data, reconciling historical data and validating/correcting against central data base
• Ensure accuracy of data loaded in the system by doing analysis and reporting any discrepancy found

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research

Office & Admin (Virtual Assistant)
EXPERIENCE

7 years and 7 months in Data Entry

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
SKILL RATING
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Social Media Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Facebook Ads
  • Instagram Ads
  • Youtube Ads

Webmaster
SKILL RATING
  • Wordpress

Customer Service & Admin Support
SKILL RATING
  • Email Support
  • Phone Support

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