I'm excellent in customer service. I listen and make sure I understand their concern. Once I confirm my understanding to the issue I then acknowledge it. I even empathized if necessary. The most important thing that I learned as CSR is connecting or building TRUST to the customer. I should let my customers think I know what I'm doing to the point that they will accept whatever options/resolutions I will give. Moreover TRUST is one of the key factors towards great success in all aspects of
I have 7 years experience with English, I work on a BPO/Call Center Industry
I have 7 years CSR experience
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.