Virtual Assistant, Bookkeeper

I have strong experience in email support, particularly in a banking and technical environment. I handle inquiries and issue reports by composing clear, professional, and solution-focused emails. My responsibilities include troubleshooting system concerns through written communication, providing step-by-step guidance, documenting incidents, and coordinating with internal teams to ensure timely resolution. I’m skilled in explaining technical issues in simple terms, maintaining proper tone and clarity, and managing high volumes of emails while meeting SLA and service quality standards.

Manage day-to-day operations of the Finacle Core Banking System, ensuring system stability, performance, and availability for bank users. Troubleshoot application issues across modules (CASA, Loans, Payments, etc.) by analyzing logs, backend data, and workflow behavior. Coordinate incident resolution with vendors, infra teams, and developers, providing detailed findings and impact assessments. Support system enhancements and deployments by validating configurations, executing backend checks, and assisting with UAT/production releases.

I have strong experience in data analytics within the banking and IT support environment. I work with operational and system-generated data to identify patterns, monitor performance, and support business decisions. My responsibilities include cleaning and structuring raw datasets, performing analysis using Excel and SQL, and applying lookup functions, formulas, and data validation techniques to ensure accuracy. I also create dashboards, reports, and visual summaries that help highlight trends such as transaction behavior, system issues, and process bottlenecks. I translate analytical findings into actionable recommendations that support operations, enhance system performance, and improve overall service delivery.

I have strong experience using Microsoft Excel for data analysis and reporting. My skills include creating and troubleshooting complex formulas, using lookup functions such as VLOOKUP, HLOOKUP, and INDEX-MATCH, and organizing datasets for accurate analysis. I also specialize in data presentation—building clear tables, charts, and visual summaries to help communicate insights effectively. I’m comfortable cleaning data, validating entries, and structuring spreadsheets to support decision-making and operational workflows.

Troubleshoot application issues by running SELECT, UPDATE, and INSERT queries to analyze and correct data. Identify root causes by reviewing database records, logs, and system transactions. Provide SQL-based findings and data extracts to support developers, QA, and operations teams. Perform controlled data fixes and validations during deployments and system updates. Ensure data integrity, security, and compliance when handling sensitive banking information.

Currently studying Python with focus on data analysis, automation, and scripting for operational tasks. Familiar with essential Python concepts such as variables, functions, loops, conditionals, and file handling. Gaining hands-on experience using pandas for data cleaning and analysis, and matplotlib for basic data visualization. Practicing automation tasks such as reading database exports, generating reports, and processing CSV/Excel files. Continuously improving skills to support future process automation and backend analysis initiatives.