With more than 16 years of experience in Customer Service, Telemarketing, Lead Generation, Appointment Setting, Virtual Assistant, and Business Development, I have developed specific strategies to help companies reach their business objectives. I am a detail-oriented and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. I can deliver high-quality customer service via e-mail support, inbound calls, product research, product listing, data entry, and process orders for multiple clients exceeding all customer service expectations.
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My voice recording:
Employment History:
Virtual Assistant / Appointment Setter - Part-Time Media Simplified December 2019 - Present
- Setting Appointments with buyers and sellers for their Real Estate campaign.
- Responds to e-mail and inbound call inquiries.
- Manages budget and receivables.
- Manages and updates clients' database. Amazon Seller - Part-Time Beauty Dream Prod.
October - Present
- I handle administrative tasks including product research, supplier sourcing, listing creation and customer service.
Recruitment Specialist - Part-Time
Solpro Management Services
December 2019 - Present
- Recruits teachers for online teaching through
Business Development Specialist
Lynk Asia Outsourcing Corp.
December 2009 - August 2019
- Developed a new customer base.
- Targeted new long-term business partner prospects and closed deals.
- Optimized current revenue streams by networking for additional business.
Customer Care Manager
One Global Contact Center
February 2006 - August 2008
Call Center Agent
One Global Contact Center
November 2005 - February 2006
Call Center Agent
SMi Services
March 2004 - November 2005
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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