Virtual Assistant, Collections Specialist & CustomerService

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Associates degree

Last Active

February 22nd, 2023 (428 days ago)

Member Since

November 11th, 2020

Profile Description

Computer Literate (MS Word, MS Excel, MS PowerPoint)
Excellent English Language Communication Skills (Oral and Written)
Multi-tasking and Time Management Skills
Negotiation and Conflict Resolution Skills
Listening Skills
Experience
• Acquire Asia Pacific
Collections Agent / Training Support Specialist
March 17, 2014 - July 17, 2020
Collections Agent
- Answer inbound calls and calling out customers for overdue payments.
- Sending and answering emails to customers about their account status.
Training Support Specialist
- Responsible for the successful implementation of transition bay program for the trainees.
- Provide administrative support to the Trainers.
- Handling Learning and Development team inbox and admin requests.
- Outside of transition bay, also assume the role of subject matter expert and offer live assistance to operations.
• Trec Pacific
Customer Service Representative
August 2013 - January 2014
- Answer inbound calls for online shopping customers.
- Assisting customer's inquiry, orders and complaint.
• G3 Telecom
Customer Service Representative
November 2012 - August 2013
- Answer inbound calls for customer's prepaid account.
• Devinecare Inc.
Outbound/Inbound Sales Representative
August 2011 - November 2012
- Answer inbound calls for customer's long distance prepaid account.
- Do outbound calls to offer the product to US.