Since 2001, I've worked for various companies with different tasks. I started in McDonalds as a part-time service crew then got promoted to Store Marketing Officer. That is where my marketing skills started. After Mc Donalds, I worked for other food establishments as Manager, where my skills in customer service, operations and admin tasks enhanced. After several years in the Food Business, I tried the opportunity in the BPO Industry. I've worked as a Customer Service Representative for Home Delivery. Then I worked for magazine and trade book distributor as a Sales Administration Secretariat. Currently, I am working at a casual - dining restaurant as a Restaurant Manager and handling a milk tea shop in our small community.
Over the years, I have acquired skills that I believe will be of service to your company.
Please see below list:
- Provide customers with fast, efficient and friendly service.
- Doing customer relations
- In-charge for store level implementation of local promotions
- Checking and monitoring of Food Variances
- In-charge of making Local Marketing
- Magazine and Trade Book Liaison work (including new orders, draw levels, cancellations, etc.)
- Magazine Arrival Monitoring and Information dissemination
- Updating magazine information sheet and modules
- Generating Magazine and Trade Book Sales Reports (including dispatch reports and monitoring)
- Report Preparation
- Others (Costing and Status Reports)
- Answer basic issues sent customers
- Perform tasks related to answering customer inquiries received through e-mail correspondence
- Conduct shift meeting for new updates
- Handle calls and promptly forwarded them to the appropriate individual
- Organize, sort and assign mail distribution to all employees
- Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality
- Prospecting, telemarketing, text and
preparing sales proposals and sales generation within the assigned area
- Direct the actual distribution or movement of a product or service to the customer
- Resolve customer complaints regarding sales and service
- Conduct product demonstration to the client during sales call
- Social Media Moderator
- Any other function or job required by my immediate manager
During those years, I was able to polish my skills in creating business correspondence, customer relationship, management relationship. Though not everything was spoon fed, I learned to find resources that will be able to help me with the business and to get my job
With the skills I have cultivated for the past years, I believe that it can be tapped and contribute to your philosophy of service to your clients.
For me, life is a continuous learning process. Hence, if my background would not be of much help to you, I welcome tasks as part of my learning. New experiences that I will encounter in a new different job would add up in my "skills vault" and for sure will be an advantage for me to grow as a person.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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