- Listens and evaluates calls of customer service representatives handling health and dental benefits
- Encodes audited calls in database with comments and provides feedback to the supervisor of the csr
- Provides coaching and one-on-one session with a csr upon the supervisor's request
- Collaborates ideas with offshore Auditors
- Initiates / proposes strategies and development plans to improve the Auditing process
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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