Joshua

Expert Virtual Assistant | Amazon-eBay-Shopify eCommerce

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

March 23rd, 2024 (5 days ago)

Member Since

October 31st, 2020

Profile Description

Are you looking for who can upload your products or product listing services on your website? 

The Virtual Assistant Unicorn you've been looking for 3+ Years of Virtual Assistance Experience

Call me Josh,  here to provide you the support below

I have worked as a Virtual Assistant with 3years of Experience Doing web research, data entry, email, and chat customer support. I have been through responsibilities like prospecting websites, Gathering Data, helping E-commerce businesses, Web Research, and Product Listing on eBay, Shopify, Amazon, and Etsy. I am an expert on MS Excel, Office, and Word documents.

I'm skilled in all E-Commerce sites, product manual uploading, and manual cross-posting, I can also copy the data and images from manufacturers' sites too, including descriptions, tags, titles, specifications multiple variants, etc. And I also have essential skills in Data Entry, and I can maintain, and update information on our company databases and computer systems. 

(eBay, Amazon, Shopify, Etsy and any kind of E-commerce and business website)

My Professional skills that help in your business:

E-Commerce Store Management
Product upload/product listing / add products/upload products
Basic List Perfectly Cross-Posting 
Shopify, eBay, Etsy, Poshmark 
Manual Cross-Posting
Product Description Writing
Cross-posting eBay, Shopify. Etsy
Product Listing and SEO Optimization
Product Variation
Category management
Product Image Editing with e-commerce Standards
Web Research
Product Research
Admin Support
Data Collection
Transferring Data to Excel or Spreadsheet etc.
Pdf File conversion to Word Excel and other extension files.<8efe80624d780eba0c6493ec45140364>Email Scraping
Social Media Management 
Excellent typing skills (40-50wpm) with 98 accuracy
MS Office
Google Apps / Google Drive / 

Documented success in delivering exceptional outcomes for clients spanning various industries.

Meticulous attention to detail, ensuring impeccable user experiences and flawlessly executed designs.

Superior communication skills, fostering effective collaboration and proficient project management.

A profound grasp of e-commerce best practices and the latest trends driving the industry forward.

My main objective is to establish a successful long-term working partnership with clients eager to get their work done by an expert who knows his stuff.

Top Skills

E-Commerce » Amazon

Experience: 1 - 2 years

Create product listings on Amazon for the items you want to sell. This involves writing product descriptions, setting prices, and uploading images. Determine pricing strategy, keeping in mind fees, shipping costs, and the desired profit margin. It's crucial to find a balance between competitiveness and profitability. When a customer places an order on Amazon, I only need to forward the order to our supplier, along with the customer's shipping details. Provide excellent customer service by addressing inquiries, handling returns, and resolving any issues promptly. Keep track of our supplier's stock levels to avoid selling products that are out of stock. Also, monitor the performance of our listings to identify underperforming items. Regularly evaluate our product selection, pricing strategy, and customer service to improve dropshipping business over time.

E-Commerce » Ebay

Experience: 1 - 2 years

Providing excellent customer service is crucial on eBay. Respond to buyer inquiries promptly, and address any issues or concerns professionally. eBay's feedback system can significantly impact your reputation. Decide on shipping options and set clear shipping policies. eBay offers tools for printing shipping labels and tracking orders. Consider using eBay's marketing tools like Promoted Listings to increase the visibility of your products. Create listings for your products, providing detailed descriptions, high-quality images, and competitive pricing. You can use eBay's various listing formats, such as auctions or fixed-price listings.

Office and Administration » Data Entry

Experience: 1 - 2 years

Efficiently and accurately inputted customer information, sales orders, and inventory data into the company's database, ensuring data integrity and confidentiality. Collaborated with the sales and inventory management teams to maintain up-to-date records and resolve data-related issues. Assisted in the migration of data from the old system to a new, more efficient database, completing the project ahead of schedule. Utilized Microsoft Excel and data management software to create reports, charts, and graphs for decision-making purposes. Maintained a high level of productivity, consistently exceeding the company's daily data entry targets. Trained new employees in data entry best practices, contributing to a more skilled and cohesive team. Developed and maintained standardized data entry procedures, resulting in a 10% increase in overall data accuracy. Responded promptly to data requests from various departments, ensuring the timely availability of critical information.

Other Skills

E-Commerce » Product Optimization

Experience: 1 - 2 years

I'm skilled in all E-Commerce sites, product manual uploading, and manual cross-posting, I can also copy the data and images from manufacturers' sites too, including descriptions, tags, titles, specifications multiple variants, etc. And I also have essential skills in Data Entry, and I can maintain, and update information on our company databases and computer systems.

E-Commerce » Ebay » Listing Management

Experience: 1 - 2 years

E-Commerce » Ebay » Fulfillment

Experience: 1 - 2 years

Once an order is received, it needs to be processed. This involves verifying the order details, checking inventory levels, and confirming payment. This step may also involve fraud checks to ensure the order is legitimate.

Customer Support

Experience: 1 - 2 years

Respond to customer inquiries and messages as quickly as possible, ideally within 24 hours or less. Use the messaging systems provided by eBay and Amazon to maintain clear communication. Maintain a polite and professional tone in all interactions with customers. Address customers by their name if available, Be well-informed about the products you are selling, including specifications, features, and any relevant information. Provide accurate and detailed information to customers' questions. Create detailed, accurate, and transparent product listings with high-quality images. Include information about shipping times, return policies, and any other relevant details. Ship items promptly and follow the platform's shipping policies. Provide tracking information and updates to customers. Offer multiple shipping options if possible, including expedited shipping. Adhere to the return policies of eBay and Amazon. Be understanding and fair when dealing with returns and refunds. Process returns promptly and communicate the status to the customer. Encourage satisfied customers to leave positive feedback and reviews. Resolve any issues or disputes before they escalate to negative feedback. Prioritize the safety and security of customer data and transactions. Inform customers about measures taken to protect their information. Familiarize yourself with eBay and Amazon's policies, terms of service, and seller guidelines.

SEO » Local SEO

Experience: 6 months - 1 year

E-Commerce » Product Research

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 6 months - 1 year

Responding to an average of 100 emails per day, providing timely and personalized assistance to customers with a variety of inquiries and issues. Collaborating with cross-functional teams to address and resolve complex customer issues, ensuring a seamless and positive customer experience. Developing and maintaining a library of standardized responses and templates, improving response times and consistency. Identifying common customer pain points and providing feedback to help enhance our products and services. Handling escalated cases with professionalism and a focus on conflict resolution, resulting in customer retention and loyalty.

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Experience: 6 months - 1 year

Office and Administration » Google Sheets

Experience: 1 - 2 years

2 years of experience using google sheets, docs

Office and Administration » Email Management

Experience: 6 months - 1 year

Manage and maintain the corporate email system, ensuring uninterrupted communication for a team of 100+ employees. Implement email security protocols, including spam filters and encryption, to safeguard company data and confidential information. Develop and enforce email usage policies, improving email etiquette and reducing instances of data breaches. Create and maintain distribution lists, ensuring efficient and organized email communication within and between departments. Train new employees on email best practices and provide ongoing support for email-related issues. Perform routine system updates, troubleshoot technical issues, and liaise with IT support to resolve complex email problems.

Design » Graphic Design » Canva

Experience: 6 months - 1 year

Basic Information

Age
29
Gender
Male
Website
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Address
Binangonan, Rizal
Tests Taken
IQ
Score:  90
DISC
Dominance: 21
Influence: 19
Steadiness: 26
Compliance: 33
English
B1(Intermediate)
Uploaded ID
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“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

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